Help centre
Answers for bus tickets, private rides and payments. Our team is on chat and phone daily, 8 AM to 11 PM.Answers for bus tickets, private rides and payments. Our team is on chat and phone every day, 8 AM to 11 PM Cairo time.
5 topics cover the whole platform. Most answers take a minute or two to read.
Have your booking reference ready (it’s on your ticket), or your private ride request number, and we’ll find it straight away.
Best for changes to a booking. Our team is on WhatsApp daily, 8 AM to 11 PM Cairo time.
Daily 8 AM to 11 PM Cairo time. Best if you are at the station and the bus is due.
For refunds, receipts and anything with an attachment. We reply by email.
Most requests never need a person. Here is where each one lives in the app and on the site.
Every ticket sits under My tickets with the QR, the seat and the boarding station, ready to download as a PDF.
You earn a point for every pound you pay. Turn on Use your points when you book: every 100 points take EGP 1 off.
You pay on Kashier’s secure page. If a booking fails or a trip is cancelled, the money goes back to the card you paid with. Your bank decides when it shows — usually within a few working days.
Tell us where and when. The team sends you the details and a price by WhatsApp or phone, and there’s nothing to pay until you approve.
