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Tell us what happened and we will pick it up from here. If it is urgent and you are at the station, call instead.

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Our team works daily, 8 AM to 11 PM Cairo time, and replies to the email above.

Faster right now

WhatsAppChat with the team+20 1035256615Best when you are at the station

8 AM to 11 PM, every day

Cairo time, including weekends

Before you write to us

  1. 01Check My tickets, most missing e-tickets are already there.
  2. 02Have your booking reference ready: it’s on your ticket (PRR-… for a private ride).
  3. 03For payment questions, a screenshot of your bank app helps us move faster.