Under Shaffl’s Cancellation & Refund Policy, bus tickets can’t be refunded once your booking is confirmed, because your seat is reserved with the bus company as soon as you pay.
You’re not on your own, though. If your plans change, contact us as early as you can. We’ll speak to the bus company for you and do our best to find a solution. We can’t promise the outcome, but more notice usually means more options.
What to send us
- Your full name and the phone number you booked with
- Your booking code
- The route and your boarding point
- What happened, or what you’d like to do
The full rules are in the Cancellation & Refund Policy.
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