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Flights | Shaffl

Help centre · Topic

Help centreFlights

Flights

Booking a flight, travel documents, your e-ticket and changes. 9 articles.Booking a flight, travel documents, your e-ticket and changes.

9 articles

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Chat with us on WhatsApp, daily 8 AM to 11 PM Cairo time.

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Have your booking reference ready (it’s on your ticket), or your private ride request number, and we’ll find it straight away.

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Best for changes to a booking. Our team is on WhatsApp daily, 8 AM to 11 PM Cairo time.
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For refunds, receipts and anything with an attachment. We reply by email.
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Booking and tickets

Seats and boarding

Payments and refunds

Account and app

Booking and tickets

Seats and boarding

Payments and refunds

Account and app

How to book a flightSearch, choose a flight and fare, add each traveller’s details, then pay on Kashier. · 3 min read3 min read

Travellers, names and documentsNames exactly as on the passport or ID, a document for every traveller, and the age rules. · 2 min read2 min read

Bags and seats on flightsEach fare shows the bags it includes. The airline gives you your seat at check-in. · 2 min read2 min read

Flight prices and payingPay in Egyptian pounds by card on Kashier. We check the airline’s live price before you pay. · 2 min read2 min read

Visas and entry rulesShaffl checks passport dates, not visas. Check the entry rules of every country on your trip. · 1 min read1 min read

After you pay: e-tickets and referencesWe book your flights with the airline. Once the e-tickets are issued, find them in My tickets and your email. · 2 min read2 min read

Check-in and at the airportCheck in with the airline, have your passport or ID ready, and get to the airport early. · 1 min read1 min read

Changing or cancelling a flightRequest a cancellation from your booking. Our team reviews it and refunds what the airline’s rules allow. · 3 min read3 min read

If the airline changes or cancels your flightWe tell you about a new time once our team records it. Check your flight with the airline too. · 2 min read2 min read